Afrinet Reseller Platform Terms of Service.

AFRINET RESELLER PLATFORM — TERMS OF SERVICE

PRODUCT & SERVICE RESALE AGREEMENT

By accepting these terms, you ("The Reseller" or "Business Partner") enter into a binding agreement with Afrinet ("Afrinet", "we", "us") governing your use of the Afrinet Reseller Platform and the resale of products and services made available through it.

1. DEFINITIONS

1.1 "Platform" means the Afrinet Reseller Portal, including all tools, dashboards, and systems made available to the Reseller.

1.2 "Products" means all internet connectivity services, related products, and add-ons offered through the Platform for resale.

1.3 "End Customer" means any individual or entity to whom the Reseller sells or provisions Products.

1.4 "Reseller Code" means the unique identifier assigned to the Reseller upon account approval.

2. APPOINTMENT & LEGAL POSITION

2.1 Afrinet hereby appoints the Reseller as a non-exclusive reseller for the Products offered through the Platform.

2.2 The Reseller shall act as an independent commercial agent. Nothing in this agreement creates an employment, partnership, or joint venture relationship between the parties.

2.3 The Reseller may promote, market, and resell Products to End Customers at their own discretion and cost.

2.4 Not all products and services offered by Afrinet directly will be made available to Resellers due to contractual constraints with third-party providers.

2.5 The Reseller shall not, without prior written approval from Afrinet, appoint sub-resellers, agents, or third parties to market, sell, or distribute Afrinet products.

3. ACCOUNT RESPONSIBILITIES

3.1 You are responsible for maintaining the security of your account credentials. Any activity under your account is your responsibility.

3.2 You must not share your login details with unauthorised parties.

3.3 The Reseller shall be responsible for their own debt collection from End Customers.

4. RESELLER WARRANTIES & CONDUCT

The Reseller warrants and agrees to:

4.1 Conduct business in a manner that reflects favourably at all times on the Products, services, and the good name, goodwill, and reputation of Afrinet.

4.2 Promote proper use of the Products.

4.3 Avoid false, deceptive, misleading, or unethical practices that are or might be detrimental to Afrinet, the Products, or the public.

4.4 Not make any representation, warranty, or guarantee to End Customers or third parties with respect to the specifications, features, or capabilities of the Products that are inconsistent with those published by Afrinet.

4.5 Handle all customer data in compliance with applicable data protection laws, including POPIA.

4.6 Make all applicable terms and conditions, privacy policies, and acceptable use policies available to their End Customers and obtain acceptance thereof.

5. SERVICE PROVISIONING

5.1 All service provisioning requests are subject to availability and approval. Afrinet reserves the right to decline or cancel any provisioning request at its discretion.

5.2 All products and services are sold as best-effort services and do not carry any guaranteed throughput.

5.3 Afrinet reserves the right to remove, replace, or change any products and services offered, as deemed necessary from time to time. Afrinet will endeavour to notify the Reseller of such changes in advance.

6. BILLING & PAYMENT

6.1 All services are billed monthly in advance.

6.2 Payment is due upon receipt of invoice, no later than the last day of every month.

6.3 If payment is not received within 5 (five) days of the due date, ALL services under the Reseller account will be SUSPENDED. Suspended services will not be accessible to End Customers.

6.4 If payment is not received within 10 (ten) days of the due date, TERMINATION of all services will be processed. Terminated services cannot be reinstated and will require new provisioning at full cost.

6.5 Overdue accounts will be subject to interest at 2% per month on the total outstanding amount.

6.6 The Reseller shall be held liable for any reasonable costs for collection, tracing, and/or legal fees incurred as a result of unpaid accounts.

6.7 All fees, including SIM swap fees, setup fees, and addon charges, are non-refundable once processed.

6.8 The Reseller shall be obliged to continue to pay for all services during any dispute resolution process. No payment due shall be withheld on account of a pending dispute.

7. ACCOUNT BALANCE

Your reseller account operates on a prepaid balance model. Services and fees are deducted from your balance. It is your responsibility to maintain sufficient balance for ongoing operations.

8. CUSTOMER MANAGEMENT

8.1 You are responsible for managing your End Customer relationships, including billing, support, and communication.

8.2 Afrinet provides wholesale services only and does not interact directly with your End Customers.

9. SUPPORT

9.1 The Reseller will offer first and second tier support to their End Customers.

9.2 Afrinet will offer support to the Reseller only and will NOT support the Reseller's End Customers under any circumstances.

9.3 End Customers must direct all support queries to their Reseller. Afrinet will not entertain, respond to, or action any support requests from End Customers directly.

10. SIM SWAP POLICY

10.1 SIM swap requests are processed within 24–48 business hours.

10.2 A non-refundable fee applies per request.

10.3 You must verify customer identity before submitting a SIM swap request.

10.4 Fraudulent requests may result in immediate account suspension.

11. ACCEPTABLE USE

You must not use the Platform for any unlawful purpose. Misuse, fraud, or abuse of platform services will result in immediate account suspension and potential legal action.

12. INDEMNITY

12.1 The Reseller shall indemnify Afrinet and its directors, officers, managers, agents, employees, successors, and assigns from any and all third-party claims, suits, proceedings, judgments, damages, and costs (including reasonable attorneys' fees) based on or arising out of: (a) The Reseller's breach of this Agreement; (b) The Reseller's End Customer's breach of any customer agreement; (c) The revocation or modification of a product by Afrinet; (d) Any negligent or unlawful act or omission by the Reseller.

12.2 Afrinet shall indemnify the Reseller and its directors, officers, managers, agents, employees, successors, and assigns from any and all third-party claims based on the gross negligence or wilful misconduct of Afrinet in performance of this Agreement.

13. LIABILITY

13.1 Afrinet's total liability under this Agreement is limited to the value of services paid for by the Reseller in the preceding 3 (three) months.

13.2 Afrinet is not liable for indirect, consequential, special, or incidental damages arising from Platform use, including but not limited to loss of revenue, profits, data, or business opportunities.

13.3 The Reseller hereby indemnifies Afrinet against all damage, loss, claims, or cost that may result from work done in connection with the connection and/or removal of services.

14. CONFIDENTIALITY

14.1 During the term of this Agreement and for 3 (three) years thereafter, neither party shall disclose to any third party any proprietary or confidential information received from the other party, including pricing structures, business strategies, customer data, and the terms of this Agreement.

14.2 Confidential information does not include information that: (a) is in the public domain; (b) is generally disclosed to third parties without restriction; (c) is communicated by a third party with the unrestricted right to do so; or (d) is approved for release in writing.

15. SERVICE TERMINATION BY RESELLER

15.1 All service terminations require a minimum one (1) calendar month notice period.

15.2 Termination can only be scheduled for the last day of a future calendar month, up to three (3) months in advance. You may NOT select the last day of the current month.

15.3 You will continue to be billed until the selected termination date.

15.4 Termination requests cannot be reversed once confirmed. Restoring a terminated service requires new provisioning at full cost.

15.5 Service suspension (temporary) is separate from termination (permanent).

16. TERMINATION OF AGREEMENT

16.1 Either party may terminate this agreement with 30 days' written notice, effective at the end of the calendar month.

16.2 Outstanding balances remain payable upon termination.

16.3 Afrinet may terminate immediately in cases of breach, fraud, or where trust between the parties has been impaired.

16.4 Should a breach occur, the offended party shall notify the offending party in writing within 14 (fourteen) days. Failure to remedy the breach within 14 (fourteen) days of receipt of written notice shall result in immediate termination.

16.5 In the event of termination, Afrinet agrees to refund any credit on the Reseller's account once the account has been fully reconciled.

17. FORCE MAJEURE

Neither party shall be deemed in default for any cessation, interruption, or delay in performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, boycott, pandemic, or other events beyond reasonable control, provided that the affected party gives prompt written notice and takes all reasonable steps to mitigate the effects. If a force majeure event extends beyond 30 (thirty) days, either party may immediately terminate this Agreement upon written notice.

18. DISPUTE RESOLUTION

18.1 If any dispute arises, the parties must first attempt resolution by negotiation within 10 (ten) business days.

18.2 If negotiation fails, the dispute shall be referred to mediation.

18.3 If mediation fails within 15 (fifteen) business days, the matter shall be referred to arbitration.

18.4 Arbitration shall be conducted by one (1) arbitrator agreed upon by both parties.

19. SEVERABILITY

If any term or provision of this Agreement is determined to be invalid, illegal, or unenforceable, all other terms shall remain in full force and effect. The parties shall negotiate in good faith to modify the affected provision to reflect the original intent as closely as possible.

20. WHOLE AGREEMENT

This Agreement contains the whole agreement between the parties and supersedes any previous understanding, arrangement, or agreement. Neither party has relied upon any statement or representation not expressly incorporated into this Agreement.

21. AMENDMENTS

Afrinet reserves the right to amend these terms at any time. Continued use of the Platform after amendments constitutes acceptance of the updated terms. You will be notified of material changes. Afrinet shall give the Reseller at least 30 days' written notice of price changes.

22. SERVICE LEVEL

Afrinet strives to maintain platform availability but does not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. Additional platform features such as reporting and accounting tools are offered as best-effort and Afrinet will not be liable for any losses should technical issues be experienced.